Pricing
A real help desk on your Gmail or Outlook. No per-resolution AI fees. $15 an agent.
Free for one agent, starting with a 14-day Pro trial. Team is $15 per agent per month, Pro is $29 and adds the help center, reports, a phone line and website chat; both save 20% billed annually. No minimum seats, no per-ticket charges, cancel any time.
Founding customers: 50% off any paid plan for 12 months
For the first 25 paying workspaces. Create your workspace, then enter the code FOUNDING50 under Settings → Billing before you subscribe. Monthly or annual, Team or Pro.
Free
For one person handling support on their own.
$0 / month
One agent, for as long as you like. No card required. Starts with 14 days of Pro.
Create your workspace- Everything in Team, for one agent
- 14-day Pro trial: help center and Reports
- Gmail, Google Workspace and Microsoft 365 mailboxes
- Unlimited tickets, customers and companies
- Saved views, tags, priorities and assignments
- Macros (canned responses)
- Companies with domain matching and per-company defaults
Team
For teams sharing one support queue.
$15 / agent / month
Billed monthly, cancel any time. Two agents are $30 a month; five are $75.
Start free, add your team when ready- Gmail, Google Workspace and Microsoft 365 mailboxes
- Unlimited tickets, customers and companies
- Saved views, tags, priorities and assignments
- Macros (canned responses)
- Companies with domain matching and per-company defaults
- Replies sent from your own support address
- Internal notes, merging, spam handling and auto-acknowledgements
- REST API, MCP server and AI-agent access
- Phone & texting available as a $25/month add-on (website chat is on Pro)
- Multiple inboxes & teams available as a $50/month add-on
- Email support from a human
- Seats adjust automatically as agents join or leave
Pro
For teams that also publish answers, watch the numbers and take calls.
$29 / agent / month
Billed monthly, cancel any time. Upgrade from Team any time, prorated.
Start free, upgrade when you publish- Everything in Team
- Help center / knowledge base on your workspace address or your own domain, with 25 GB of storage
- Zendesk help center import
- Reports: first-reply and resolution times, one-touch rate, backlog and per-agent KPIs
- Every channel: email, phone, SMS and chat. A local number with 500 call minutes and 500 texts a month, and a website chat widget with unlimited widgets and conversations
- Multiple inboxes & teams included: billing@, sales@ and support@ as separate inboxes, with teams deciding who sees which
Enterprise
Everything in Pro for larger teams and anyone who needs an invoice instead of a card: purchase orders, a seat allowance sized to your team, one bill across workspaces, and a named contact.
From $200 / month, billed by invoice
How the math works
Every agent on a paid plan is a seat. Seats follow your organization's members; nothing to configure.
1 agent
$0
on the Free plan, or $29 a month for Pro
3 agents
$45
per month on Team ($36 billed annually); $87 on Pro
8 agents
$120
per month on Team ($96 billed annually); $232 on Pro
Add-ons
Switch them on from the billing page on any paid plan; add-ons are billed monthly alongside your seats and can be removed any time.
Extra help center storage
$5 / 25 GB / month
The help center itself is part of Pro with 25 GB of article and image storage included. Need more room for images? Add 25 GB at a time. Enterprise storage is set per contract.
Multiple inboxes & teams
$50 / month on Team · included on Pro
Run billing@, sales@ and support@ as separate inboxes, each an alias of a mailbox you already connected or its own account, and put agents on teams that decide who sees which inbox. Agents on several inboxes switch between them above their views.
Phone & texting
$25 / month on Team · included on Pro
A local support number: calls ring your available agents in the browser or on their phones, voicemails and texts become tickets, and text replies go out from the composer.
| Included every month | 1 number, 500 call minutes, 500 texts | |
| Extra minutes | billed monthly on usage | $0.03 / minute |
| Extra texts | billed monthly on usage | $0.02 / text |
| Extra numbers | per number | $3 / month |
Set a monthly spend cap in your phone settings: you are emailed at 80% and the line pauses at the cap.
Pricing questions
- When does billing start?
- When a second agent joins your workspace, or earlier if you choose Pro for the help center, reports and phone line. Until then it is free, with no card required: every new workspace starts with 14 days of Pro, then continues on Free with everything in Team. On a paid plan every agent in the workspace is a seat.
- What is the difference between Team and Pro?
- Team is the help desk: mailboxes, tickets, views, macros, companies, notes and the API. Pro adds a public help center / knowledge base on your workspace address or your own domain (with Zendesk import and 25 GB of storage) and the Reports page with first-reply and resolution times, one-touch rate, backlog and per-agent numbers, plus every channel: email, phone, SMS and chat, with a phone & texting line (500 minutes and 500 texts a month) and a website chat widget. Team is $15 per agent per month and Pro is $29; both are less billed annually.
- Monthly or annual?
- Your choice, and you can switch later. Annual billing is $12 per agent per month on Team ($144 per agent per year) and $24 on Pro ($288 per agent per year), charged once a year. Seats added mid-year are prorated.
- Are there AI or per-resolution fees?
- No. There are no per-resolution, per-ticket or AI usage charges on any plan. You pay per agent, and that is it.
- Is there a website chat widget?
- Yes, on Pro and Enterprise, and during the Pro trial: unlimited widgets and unlimited conversations, with nothing metered. Paste one line into your site and a chat button appears. A new chat rings every agent who has marked themselves available for chat, all at once, and the first to accept takes it. Every chat is a ticket, so one that nobody could take in time is answered by email like any other ticket. Chat is not available on Free or Team.
- Can we use our own AI with it?
- Yes, on every plan including Free. MyGorilla is an MCP server: add it as a connector in Claude.ai or ChatGPT with a sign-in, or point Claude Code, Cursor or any MCP client at it with an API key, and the assistant can list and read tickets, draft and send replies, add internal notes, change status and assignee, merge duplicates, and read or write help center articles. There is a REST API with an OpenAPI spec as well. Your AI provider bills you for the model; we charge nothing for the connection.
- What happens when someone leaves the team?
- Remove them from the workspace and the seat count drops with the next invoice, prorated. Drop back to one agent and you can cancel entirely and keep using the free plan.
- Are there limits on tickets or mailboxes?
- No ticket, customer or company limits on any plan. Free and Team come with one connected support mailbox; Pro and Enterprise connect as many as you need, each its own inbox, and Team can add that for $50 a month.
- Do you offer discounts?
- Yes. Coupon codes reduce the per-agent price on any paid plan for up to a year and can be applied on the billing page before or after subscribing. The founding-customer offer gives the first 25 paying workspaces 50% off for 12 months.
- Can I upgrade from Team to Pro later?
- Any time, from Settings → Billing. The upgrade is prorated and takes effect at once; moving back to Team locks the help center and reports but deletes nothing.
- Can customers call or text us?
- Yes. Phone & texting is included on Pro and a $25 per month add-on on Team: a local support number for your workspace, calls answered in the browser or on your agents' own phones, ring-all or round-robin routing, voicemail, call recording and two-way texting. Every call and text becomes a ticket. Each line includes 1 number, 500 call minutes and 500 texts a month. Over that, usage is billed monthly: $0.03 a minute, $0.02 a text and $3 a month per extra number. You can set a monthly spend cap; admins are emailed at 80% of it and the line pauses when it is reached.
- Can we pay by invoice or purchase order?
- Yes, on the Enterprise plan, which starts at $200 per month and includes everything in Pro. Tell us about your team on the Enterprise page and we'll send pricing for your seat count.
- How do I pay?
- By card through Stripe, billed in advance monthly or annually. Invoices and card updates are handled in the Stripe customer portal from your billing page.
- Can I cancel?
- Any time, from Settings → Billing. Access continues to the end of the paid period. Your data stays until you delete the workspace.
Try it with one agent, free.
Connect your inbox today and add teammates only when you need them.